The lecture about Quality Management will aproach some of the main topics of Quality Management to help the participants to identify its value and possibilities of implantation.
The topics to be aproached are:
- Evolution and history of Quality;
- Concepts of Quality;
- Total Quality;
- Mission and Vision;
- PDCA Cicle;
- 5S Program;
- Good Practices;
- Intern and extern clients; and
- ISO standard.